Shipping policy

Shipping Policy

Effective Date: August 2, 2026

At Fior Parfum, we are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional periods or peak seasons, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

  • Within Pakistan: 2–5 business days
  • International Orders: 7–21 business days (depending on the destination and customs clearance)

Delivery times are estimates only and are not guaranteed.

3. Shipping Charges

Shipping charges are calculated at checkout based on the delivery location, package weight, and selected shipping method.

Any applicable customs duties, import taxes, or other government charges for international orders are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation along with tracking information (where available), allowing you to monitor the progress of your delivery.

5. Delivery

Please ensure that the shipping address and contact information provided are accurate.

Fior Parfum is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete shipping addresses
  • Recipient unavailability
  • Courier delays
  • Customs inspections
  • Weather conditions
  • Public holidays
  • Other circumstances beyond our reasonable control

6. Failed Delivery

If a package is returned to us because of an incorrect address, refusal to accept delivery, or failure to collect the shipment, the customer may be responsible for any additional shipping or handling charges required to resend the order.

7. Damaged or Missing Packages

If your order arrives damaged, leaking, or with missing items, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the package and product
  • A brief description of the issue

Claims submitted after 48 hours may not be eligible for replacement or compensation.

8. International Shipping

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the customer.

Fior Parfum has no control over customs procedures or additional charges.

9. Lost Packages

If your package is confirmed lost during transit by the shipping carrier, Fior Parfum will work with the courier to investigate the shipment and provide an appropriate resolution, which may include a replacement or refund at our discretion.

10. Policy Updates

Fior Parfum reserves the right to modify this Shipping Policy at any time. Any updates will be posted on this page and become effective immediately upon publication.

11. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team using the contact information available on our website.

Thank you for choosing Fior Parfum. We appreciate your trust and will do our best to deliver your fragrances safely and on time.