Refund policy

Return & Refund Policy

Effective Date: August 2, 2026

Welcome to Fior Parfum. We are committed to providing high-quality fragrances and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Period

Customers may request a return within 3 calendar days of receiving their order.

Unfortunately, we cannot accept return requests submitted after the 3-day return window.

2. Eligibility for Returns

To qualify for a return:

  • The perfume must be in its original packaging.
  • The bottle, cap, box, and all accessories must be included.
  • The product must not be damaged, altered, or tampered with.
  • Proof of purchase (order number or receipt) is required.
  • The item must be returned in a condition suitable for resale.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Perfumes that have been significantly used or are nearly empty.
  • Products damaged due to misuse, accidents, or improper storage.
  • Clearance, promotional, or final-sale items (unless received damaged or incorrect).
  • Gift cards or digital products (if applicable).

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, leaking, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

After verification, we will arrange a replacement or refund where applicable.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed using the original payment method whenever possible.
  • Processing may take 5–10 business days, depending on your payment provider or bank.

Shipping charges are generally non-refundable unless the return is due to our error.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.
  • We recommend using a trackable shipping service, as Fior Parfum is not responsible for items lost during return transit.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

8. Right to Refuse Returns

Fior Parfum reserves the right to refuse any return that does not meet the conditions stated in this policy.

9. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team with your order details. We will be happy to assist you.

Thank you for shopping with Fior Parfum.